Not every day in the workplace will be a walk in the park, every now and then you will need to resolve issues between employees. Develop a call-to-action plan to solve problems, before they occur, will help when a problem actually arises. A call-to-action plan will allow you to find out what caused the problem, strategies to resolve the problem, and move on from the problem.
Step 1: Designate a Room for Privacy
Resolving issues in private will alleviate embarrassment and distraction in the workplace. Employees should remain calm during the discussion.
Step 2: Take Turns Communicating
• Listen to both sides of the story.
• Do not take sides.
• Are there any inconsistencies in the employees stories?
• What are the similarities between the stories?
Step 3: Make the Issue Transparent
• Did the employee feel disrespected by the other employee?
• What was said or done to cause the problem?
• Was the act or words intentional?
Step 4: Find a Solution
• What is the next step?
• How can we move on?
• How can we solve this issue?
Step 5: Confirming Commitment to the Solution
• Reiterate everything discussed.
• Make a contract and have the employees to sign it and that they understand.
• Include reprimand for future disputes between the employees.
In conclusion, problems in the workplace happen, it is your duty as an employer, supervisor, or manager to make sure it gets resolved quickly. Make a note to follow up to see how the employees are working together sometime after a dispute. Are they being civil and respectful toward each other? Show your support to both employees and allow them to see the importance of both of their roles within the workplace.